Frequently Asked Questions
1. What is BTrader?
BTrader is one of the leading companies in the Forex Market. BTrader is the creator and developer of a high end online Forex trading platform. The platform, called WebFX, was designed to meet the needs of both professional traders and beginners who are starting out in the Forex Market. Btrader also is a provider of MetaTrader 4, the most widely recognized professional downloadable Forex trading platform.
BTrader was established by leaders in the global financial industry, with the intention of bringing investors to the online Forex market, a market once thought to be exclusively for the elite and professional investors.
BTrader systems & technologies are governed by strict regulations and our business practices are based on the highest standards. For our customers, this ensures that stringent quality controls are being met and exceeded.
2. When was BTrader established?
The BTrader concept and platform has been in development since February 2003. The current WebFX platform has been in operation since 2008.
3. Where are BTrader’s headquarters located?
BTrader Administrative Center
80 Raffles Place, UOB Plaza 1 36th Floor, Singapore 048624
4. Is it safe? Are you regulated/secured?
BTrader adheres to the internationally recognized AML (Anti-Money-Laundering) and Fraud Protection protocols. All trading activity is performed via end-to-end secured connections, starting from the client side order all the way to the trade execution at the leading banks. Since all trades are sent directly to leading banks, BTrader offers the maximum safety measures to trade with. We guarantee our quotes as we receive them from leading market providers. Btrader's top priority is the quality assurance of our clients.
5. What kind of services does BTrader offer?
Online and desktop Forex Trading Services. BTrader clients can trade currencies online from any computer without the need to download or install any software or install the MetaTrader 4 platform on a primary computer. BTrader presents you with the opportunity to enter to the largest financial market – The Foreign Currency Exchange market (Forex).
6. Which bank secures my money?
BTrader works with leading banks and therefore has securities for margins with these banks such as Barclays and RBS (Royal Bank of Scotland)
7. Is my account protected?
Your account is protected by the highest standards of internet security and hardware redundancy. Each individual account will only be accessible to the registered client. You alone will have your secured account information, where you will be able to monitor and trade in real time.
8. How do you ensure my privacy?
BTrader ensures the privacy of the client according to maximum international standards. In the event that BTrader would need to obtain additional information from the client, all information contributed would be under the sole discretion of our clients. In addition, BTrader never keeps any credit card records after transactions are complete providing additional security against phishing and hacking attacks.
9. I forgot my online Password
Don't worry. Just click here to reset your password. If you are still having difficulty, please contact us via Live Chat 24/7, telephone and E-mail. A Customer Service Specialist will assist you immediately.
10. I forgot my online username
Don't worry. Our Customer Support Team will assist you. Just contact us for immediate assistance.
You may find our contact information here
11. Do I need to download any software?
With BTrader’s proprietary system, WebFX, There is absolutely no software required to download. We offer the newest generation Trading Platform that can be used to Trade without any software installation. Once you click login, it will load on your screen within 10-40 seconds, depending on your Internet connection. Once it's loaded, execution is as fast as a click away! Our Trading Platform has excellent graphics, accurate quotation (up to fraction of a pip), superior reports and maximum security without the need to download heavy software.
With the MetaTrader 4 platform, it is required that a customer download the program to their computer. MetaTrader 4 offers customers the prestige of using the world’s foremost desktop trading platform. MT4 provides clients with fast execution, real-time news, quotes, charts and the ability to implement Expert Advisors into their trading strategies.
12. Which kind of platform do you use?
WebFX is a state of the art Forex trading platform which is based on advanced software and hardware technologies.
WebFX is a secure, browser-based trading platform that can be accessed from any computer with an internet connection. There is no need to download or to install any software.
WebFX is ideal for traders, new to the Forex market as well as advanced users, who are looking for fast, advanced and user friendly platform.
WebFX equips you with access to real-time quotes, charts, news, research and advanced trading features. In short, all the tools and resources you need to trade and manage your account with the most fast and simple way available for forex trading anywhere in the world.
MetaTrader 4 offers customers the fastest execution possible in a secure and familiar environment. The customizable interface allows you to trade in comfort. Deposits can be made in multiple denominations and MetaTrader 4 is compatible with most Forex Trading robots.
The MetaTrader 4 platform requires a download on to your computer. A minimum of 2 GHz or faster is required for this program.
13. How do I trade?
We assume that every trader that registers at BTrader is trading Forex for the first time. That is why we've made our platform entirely intuitive, so you can concentrate on trading alone, without having to work out the technical issues. For beginners we recommend registering for Free Demo Account first (Open a WebFX Demo Account) and to get the feel of the platform before going on to Real Trading. We also urge you to take a look at our WebFX Platform Guide
14. How do I make an initial deposit?
BTrader gives you the option of depositing funds into your trading account in 3 easy and fast steps. You will simply be ready to trade in matter of seconds. We offer all available methods to fund your account such as credit card, e-currencies and bank wire transfers all with the highest secured systems.
You may choose from these various types of methods to transfer funds immediately by Credit Card, MoneyBookers and Liberty Reserve . For further assistance, please feel free to contact us at anytime at accounts@BTrader.com and for your convenience, you may speak to a Live Chat Support Representative 24 hours a day.
15. What are your commissions and fees?
Unlike many other Forex brokers, BTrader is a foreign exchange dealer and we DO NOT charge any commission in executing Forex orders. Our revenue stream is generated from the spread of bid/ask of each Forex trade which is transacted by our clients. Our spreads are between 2-4 points for all major currencies which are considered as very low in the industry.
Each position which is held overnight will have a positive or negative interest which may be a small refund or fee. For more details Click here.
16. How do I withdraw funds from my account?
Withdrawals must be made via the same method in which the funds were deposited.
To withdraw your funds, first contact and provide us with copies or digital scans of:
1. BTrader Withdrawal Form Click here
2. Proof of Identification (Passport or Drivers License)
3. Proof of Address (either Utility Bill or Bank Statement)
4. MoneyBookers, Liberty Reserve, and Neteller Account Number (if applicable)
5. Credit Card with Back and Front copies (if applicable)
17. Will my funds on deposit be safe?
Safety of Clients' funds is of the utmost important factor in the financial industry. The question of safety of fund arises frequently and that is why BTrader takes extra steps into choosing the very best offshore banking facility to park clients' funds and never commingle with BTrader operating capital. BTrader maintains a strong balance sheet with net capital in access of most minimum regulatory requirements for securities brokers and futures dealers.
18. How do you offer quality assurance from your online security systems?
Your information is secured by our transaction vendor's encryption technology. Your transactions are protected by one of the best encryption protocols in the industry.
We use the latest SSL encryption technology with TLS 1.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange connection and Equifax Secure Certificate Authority to ensure that our traders' funds and information are untouchable.
19. Do I need to provide any documentation in order to open Btrader account?
The Btrader philosophy is to do things fast and simple so you do not need to send us any documents in order to open a real trading account and by that you can start trading in matter of minutes.
